Welcome to Surgimedhub. We provides all short of Surgical & Medical products under one roof !!!
Shipping Policy – Surgimedhub
At Surgimedhub, we are committed to delivering your orders in a safe, timely, and hassle-free manner.
This Shipping Policy outlines how we process, dispatch, and deliver your orders across India.
1. Shipping Coverage
We currently offer shipping across India.
Whether you are ordering from a metro city, town, or remote location, we strive to ensure your products are delivered to your doorstep through our trusted courier network.
2. Courier & Delivery Partners
To provide a smooth and reliable delivery experience, all orders are shipped through reputed and best-available courier partners based on your delivery location and service availability.
This helps us ensure:
Safe handling of products
Faster order movement
Reliable last-mile delivery
3. Shipping Availability
We offer shipping on all eligible orders, irrespective of the order value.
Any shipping charges, if applicable, will be displayed clearly at the time of checkout before payment is completed.
4. Order Processing Time
All orders are processed after successful confirmation of payment or order verification, as applicable.
A. Prepaid / Online Payment Orders
Orders placed using online payment methods such as UPI, debit card, credit card, net banking, or wallet are generally processed and dispatched on the same day or within 1–2 business days after successful payment confirmation.
B. Cash on Delivery (COD) Orders
Orders placed through Cash on Delivery (COD) are generally processed and dispatched on the same day or within 1–2 business days after customer confirmation and/or partial advance payment, wherever applicable.
Note: Business days exclude Sundays, public holidays, and any officially declared non-working days.
5. Dispatch Timeline
Once your order is processed and packed, it is handed over to the courier partner for shipment.
Most orders are dispatched within:
Dispatch Time
Same Day or within 1–2 Business Days
Dispatch timelines may vary depending on:
Product availability
Order verification status
Delivery location
High order volume
Public holidays or operational constraints
6. Estimated Delivery Timeline
After dispatch, delivery timelines may vary depending on your location and courier serviceability.
Estimated Delivery Time
Metro Cities: 2–5 business days
Tier 2 / Tier 3 Cities: 3–7 business days
Remote / Rural Areas: 5–7 business days
Please Note: These are estimated timelines and may vary depending on external factors beyond our control.
7. Delays in Shipping or Delivery
While we make every effort to dispatch and deliver orders on time, delays may occasionally occur due to reasons such as:
Courier service disruptions
Weather conditions
Public holidays
Regional restrictions
High-demand sale periods
Incomplete or incorrect shipping details
Unforeseen operational issues
In the event of any significant delay, customers will be informed through one or more of the following channels:
Website notifications
Email
SMS
Phone call
We sincerely appreciate your patience and understanding in such cases.
8. Order Tracking
Once your order is dispatched, shipment details and tracking updates may be shared with you via:
SMS
Email
WhatsApp (if applicable)
Order dashboard / website account section (if available)
This allows you to stay updated on the current status of your order.
9. Failed Delivery Attempts
If the courier partner is unable to deliver your order due to reasons such as:
Incorrect address
Unreachable phone number
Customer unavailable at delivery location
Refusal to accept order
The order may be marked as undelivered, returned, or re-attempted based on courier policy and order type.
Customers are advised to provide accurate shipping details and remain available during the expected delivery period.
10. Important Shipping Notes
Please keep the following in mind:
Orders are shipped only after successful order confirmation.
Delivery timelines are estimated and not guaranteed.
Certain products may require additional processing time depending on availability or packaging requirements.
COD orders may require telephonic confirmation or partial advance payment before dispatch.
Delivery may be delayed during festivals, holidays, strikes, natural events, or unexpected disruptions.
11. Need Assistance?
If you have any questions related to your shipment, delivery, or order status, our support team will be happy to assist you.
Please contact us through Support@surgimedhub.com & Surgimedhub@gmail.com available on the website.
Thank You for Shopping with Surgimedhub
We value your trust and are committed to delivering your healthcare essentials with care, speed, and reliability.
Note: Surgimedhub, shall not be held liable for any loss or expense incurred due to delivery delays caused by third-party logistics providers or unforeseen circumstances.
If you have any questions, concerns, or need assistance regarding your order, products, shipping, returns, or any other service-related matter, you can easily get in touch with the Surgimedhub Customer Support Team.
Contact Details
Phone / WhatsApp
+91 9310941246
Email Support
Support@surgimedhub.com
Surgimedhub@gmail.com
Working Hours
Monday to Saturday
10:00 AM to 06:00 PM
How You Can Reach Us
Customers can connect with us through any of the following channels:
Our support team will be happy to assist you with your queries and provide the necessary help at the earliest.
Order Tracking
Once your order is dispatched, shipment details and tracking updates may be shared with you via:
This allows you to stay updated on the current status of your order.
Return & Replacement Policy – Surgimedhub
At Surgimedhub, customer satisfaction is very important to us.
We aim to provide genuine and quality healthcare products. However, if you face any issue with your order, we may allow a return, replacement, or refund under specific conditions mentioned below.
Return / Replacement Eligibility
A return or replacement request may be accepted only at the sole discretion of Surgimedhub and only in the following situations:
1. Damaged Product
If the product is received in a damaged condition.
2. Opened or Tampered Packaging
If the product is received in opened, broken, or tampered packaging.
3. Verified Product Complaint
If there is a product-related complaint, and the issue is verified by Surgimedhub after review.
4. Expired or Low Expiry Product
If the delivered product is:
Exception: This condition will not apply if the expiry period was already informed to and accepted by the customer before purchase.
* Incorrect Product Delivered
If you receive a different product than the one you ordered.
*Short Quantity Delivered
If the quantity received is less than what was ordered.
*Order Cancellation Policy
*Cancellation Before Shipment
If your order has been confirmed but not yet shipped, you may request to cancel the order before dispatch.
* Automatic Cancellation
If the time period from order confirmation exceeds 30 days and the order is still not fulfilled, the order will be automatically cancelled, and a refund (if applicable) will be initiated.
* Conditions for Return Eligibility
To be eligible for a return, replacement, or refund, please make sure that:
Important: Products returned without original packaging or after the allowed time period may not be eligible for return or replacement.
Return / Replacement / Refund Process
Once a complaint or return request is received, our team will:
Review and verify the issue
Check whether the request is eligible under our policy
Approve the suitable resolution, which may include:
If your request is found valid after verification, Surgimedhub will initiate the Return / Replacement / Refund within:
7 Working Days from the date of receiving and verifying the complaint.
Refund timelines may vary depending on the payment method, bank processing time, or payment gateway.
Important Notes
Please note the following:
Refund & Cancellation Policy – Surgimedhub
At Surgimedhub, we aim to provide a transparent and customer-friendly shopping experience.
Please read the following policy carefully to understand the rules related to refunds and order cancellations.
Refund Policy
Refund Eligibility
Refunds may be considered only in valid cases and after proper review and verification by Surgimedhub.
Refunds will be processed only if the request falls under an eligible condition as per our Return / Replacement / Cancellation / Order Issue policy.
Refunds Will Not Be Accepted In the Following Cases
Refund requests will not be entertained for issues related to:
Note: Healthcare and medical products may work differently for different individuals. Therefore, refunds cannot be approved based on treatment expectations or personal health results.
Refund to Account Holder Only
Refunds cannot be processed to any third-party bank account.
To receive a refund:
This is done for security and payment verification purposes.
Payment Disputes / Refund Complaints
If you wish to raise any payment-related complaint or refund dispute, you must contact us within 15 days from the date of payment.
You can write to us at:
Support@surgimedhub.com
Surgimedhub@gmail.com
Once we receive your complaint, our team will make reasonable efforts to verify the matter and may, at its sole discretion, approve the refund if found valid.
Refund Processing Timeline
Once your refund request is received and approved, the refund may be processed within:
15 Working Days from the date of receipt and verification of the request.
Please Note: Actual credit timelines may vary depending on your bank, payment gateway, or RBI guidelines.
Standard Refund Timelines by Payment Method
For most payment modes, refunds are generally completed within:
5–7 Business Days after the returned item has been received and verified by us.
Business Days means the working days on which our office operates.
Refund via Bank Transfer / NEFT
If your refund is to be processed through NEFT / Bank Transfer, you may be required to share the following details:
Please ensure the details shared are accurate to avoid any delay.
Delay in Refunds
Surgimedhub shall not be held liable for delays in refunds caused due to:
Cancellation Policy
Cancellation Before Shipment
You are allowed to cancel your order before it is marked as “Shipped”.
To request cancellation, you must provide a valid reason for cancelling the order.
Cancellation After Shipment
Once the order is marked as “Shipped”, cancellation is generally not allowed.
If an Order Is Cancelled After Shipment
In certain cases, if an order is cancelled after shipment, the refund (if approved) will be processed after deducting the shipping charges incurred by Surgimedhub, including:
The remaining eligible amount will be refunded to the customer.
Discounts & Offers – Surgimedhub.com
At Surgimedhub.com, we aim to provide our customers with the best value on healthcare products through exciting discounts and special offers.
Ongoing Discounts
We regularly offer discounts on a wide range of products across categories such as:
Medical devices
Surgical supplies
Home healthcare products
Discounts may vary depending on the product, brand, and availability.
Promotional Offers
From time to time, customers can enjoy special promotional deals, including:
Festive Offers
Seasonal Sales
Limited-Time Discounts
Exclusive Online Deals
These offers are available for a limited period only and may change without prior notice.
Coupon Codes & Promo Codes
Customers can apply coupon codes or promo codes during checkout to avail additional discounts.
Enter the code in the coupon section at checkout
Discount will be applied instantly if the code is valid Only one coupon code may be applicable per order unless stated otherwise.
Cashback & Loyalty Offers
We may offer cashback deals, wallet offers, or loyalty benefits in collaboration with payment partners or platforms.
Cashback (if applicable) will be credited as per the partner’s terms
Loyalty rewards may be offered to repeat customers
Bulk Order Discounts
Special pricing or discounts may be available for bulk or institutional orders.
Customers can contact our support team for custom pricing and offers.
Terms & Conditions for Offers
Offers are valid for a limited time only
Discounts are subject to product availability
Offers cannot be combined, unless clearly mentioned
Surgimedhub reserves the right to modify or withdraw offers at any time without prior notice
Stay Updated
To stay informed about the latest deals and offers:
Visit Surgimedhub.com regularly
Check banners and product pages
Subscribe to updates (if available)
At Surgimedhub, the guarantee and warranty on products depend on the brand, manufacturer, and product type.
Manufacturer Warranty
Many products come with manufacturer’s warranty
Warranty terms, duration, and coverage are defined by the respective brand/manufacturer
Warranty details (if applicable) are usually mentioned on:
Product packaging
User manual
Product description page
No Direct Warranty by Surgimedhub
Surgimedhub does not provide any separate warranty or guarantee on products unless explicitly mentioned
All warranty claims must be handled as per the manufacturer’s policy
Damaged or Defective Products
If you receive a product that is:
Damaged
Defective
Incorrect
You can request a return or replacement as per our Return & Replacement Policy.
Warranty Claims Process
For products under warranty:
Customers may need to contact the brand/manufacturer directly
Keep the following details ready:
Invoice / bill copy
Product packaging
Warranty card (if provided)
Important Notes
Warranty does not cover misuse, mishandling, or normal wear and tear
Some products (especially consumables or hygiene products) may not carry any warranty