Refund and Returns Policy

At Surgimedhub, we strive to provide our customers with high-quality products. However, if you encounter any issues with your order, the following Return, Refund, and Cancellation Policy will apply.

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1. Return Eligibility

You may raise a return request if:

• The product is damaged or defective.
• You received the wrong product.
• The product arrived with missing parts.

Return requests must be submitted within 7 days of delivery.

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2. Return Conditions

To qualify for a return, the following conditions must be met:

• The product must be unused.
• The product must be returned in its original packaging.
• All accessories, labels, and the invoice must be included.

If the product is found to be used, damaged, or altered by the customer, the return request may be rejected.

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3. Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return:

• Opened or used medical instruments.
• Personal care or surgical products that have been used.
• Products purchased during discount or clearance sales.

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4. Return Process

To initiate a return:

• Email us at support@surgimedhub.com.
• Clearly mention your Order ID and the issue faced.
• Share clear photos or videos of the product showing the issue.

After approval:

• A pickup will be arranged, where available.
• If pickup service is unavailable, you may be required to self-ship the product.

 

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5. Refund Policy

Refunds will be processed only when:

• The returned product has been successfully received and inspected.
• The return request has been approved.

Refund Processing Time

Refunds are typically processed within 5–7 working days.

Refund Method

• Prepaid Orders: Refund will be credited to the original payment method.
• Cash on Delivery (COD) Orders: Refund will be made via UPI or bank transfer.

 

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6. Replacement Policy

If you receive a defective or incorrect product, you may choose a replacement instead of a refund.

• Replacements are subject to stock availability.
• Only the same product will be provided as a replacement.

 

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7. Cancellation Policy

• Orders can be cancelled before they are dispatched.
• Once an order has been dispatched, cancellation requests will not be accepted.

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8. Shipping Charges

• If the return is due to our error (wrong, damaged, or defective product), return shipping will be free of charge.
• If the return is requested for customer-related reasons, the customer will bear the return shipping charges.

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9. Important Note

As we deal with medical products, we take hygiene and safety very seriously. Therefore, returns of used products cannot be accepted under any circumstances.